HOW DO I RETURN AN ITEM?
Enter your order number and email address in the fields above and click the start button. Ensure you are using the email address on your account.
Select the items you want to return or exchange.
You will get a confirmation email with a print at home and print in store label once the return request is approved.
You must include your order number and name on the returns form so we can identify the return as yours.
If you choose to use a different courier to return your item(s) please send to:
Seventy + Mochi, The Old Barn, Rosiers Business Park, Billingshurst, West Sussex, RH14 9DE
WHAT ITEMS CAN I RETURN?
You can return your items within 14 days of receipt of your shipment:
1. They must be in original condition, not worn and not washed.
2. Ideally they should be in the original packaging and all labels must be still attached.
We reserve the right to refuse any items that don’t meet the conditions above.
Free gifts or promotional items are not returnable.
SALE ITEMS
Any sale items are eligible for a return or exchange within 14 days of receipt for a flat fee of £5.
ARE THERE ANY CHARGES FOR RETURNS?
Returns are charged a flat fee of £5 and will be taken off your final refund total. Exchanges for a different size or item are free of charge.
Returns fees will not be applied if the garment is faulty or damaged. If your item(s) is faulty or damaged, please email info@seventymochi.com for further assistance.
OUTSIDE OF THE UK
Please note any returns from outside of the UK postage must be paid for and all packages clearly labelled RETURNED GOODS on the outside so any duties or taxes are not applied. We can not accept any returns back where these have been added.
HOW SOON WILL I GET MY REFUND?
Once your return is received, inspected and then approved your refund will be processed to the original payment between 5-10 days after the parcel is dropped off.
If you choose a store credit a gift card will be sent to your email and you will now receive an additional £10 on us!
If you have any further questions please email info@seventymochi.com